Shipping & returns

Pay for products
After making a choice, you will be taken to the pages where you choose a shipping and payment method.
There are two options here:

1.Pay via iDeal / Prepayment (Bank transfer) / Credit card (Visa - Mastercard) / Maestro / Bancontact (Mister Cash) and you want to pick up your order by PostNL or pick it up yourself at Da Silva.

2. Pay via iDeal / Prepayment (Bank transfer) / Credit card (Visa - Mastercard) / Maestro / Bancontact (Mister Cash) and pick up at Da Silva (by appointment).

Shipping products
Delivery of the products is not free of charge and depends on your order amount. If you order up to € 50 excluding VAT, you pay € 5.25 excluding VAT for shipping. From € 50, - or more, your order will be shipped to you FREE of charge!

PostNL offers the package, after they have received it, within the Netherlands and Belgium within one day, from Monday to Saturday. If the consignee is not present at the time of delivery, the courier will leave a message with the consignee. This note contains a code, with which the addressee can change the delivery day and location via the internet. If this does not happen, the courier will try to deliver the package again the next working day. If the courier fails to deliver the package (to the neighbors) even on the second attempt, the package will be taken to the closest pick-up location. Here, the addressee in possession of identification can collect the package from the next day within 3 weeks at one of the 2,700 service points.

Note: We cannot deliver to a PO box.

If anything is unclear, you can always call us. One of our employees is happy to talk to you and help you further. You can of course always send us a ticket via the customer service page or from your own account dashboard which we will answer as soon as possible.

Complaints or dissatisfied with our service?
Da Silva strives for optimal service. If you are nevertheless dissatisfied with the product or service or have a complaint, please let us know.

You can send your complaint per ticket via your account dashboard or contact us via the contact form on our website. You will receive a response from us within 24 hours.

You can also contact us by phone. We can be reached by telephone from Monday to Friday from 9 a.m. to 5 p.m. on telephone number: +31 (0) 418-510632.

Return (and / or revoke) your ordered products? (only for consumers)
Download the return form and state the order date, order number, order amount, and the reason for the withdrawal or return of the product. Send this form to [email protected]. You are not obliged to provide a reason for the withdrawal or return of the product. We will contact you by email or telephone within five working days. If you have ordered the product, but you still want to cancel the purchase, you can call us on working days from 9 a.m. to 5 p.m. on number 0418-510632.

Returns - Right of withdrawal (return form)

Download the form here to report a return

Costs in case of withdrawal (only for consumers)

If you make use of your right of withdrawal, the costs of returning will be for your account.

2. If you have paid an amount, Da Silva will refund this amount as soon as possible, but no later than 14 days after the return or cancellation.

Exclusion of right of withdrawal (only for consumers)

1. If you do not have a right of withdrawal, this can only be excluded by Da Silva if Da Silva has stated this clearly in the offer, at least in time for the conclusion of the agreement.

2. Exclusion of the right of withdrawal is only possible for products:
a.that have been created by Da Silva in accordance with the consumer's specifications;
b. that are clearly personal in nature;
c. that cannot be returned due to their nature;
d. that come about with electronic payment via iDeal;
e. the price of which is dependent on fluctuations in the financial market on which the entrepreneur has no influence;
f. for individual newspapers and magazines;
g. for audio and video recordings and computer software of which the consumer has broken the seal.